Effective November 11, 2026
This Privacy Policy explains how Junkonauts, a brand operated by Two Dope Labs Media, LLC (“Junkonauts,” “we,” “us” or “our”) collects, uses and protects information when you visit junkonauts.com, request a quote, call or text us, or use our junk removal services in Northwest Indiana, South Bend, Indianapolis, Grand Rapids, Kalamazoo and Milwaukee.
Information we collect
We collect information you give us directly and information collected automatically when you use the site.
- Contact and request details: name, phone number, email address, service address, and the description and photos of items you want removed when you request a quote or book a pickup.
- Communications: the content of calls, texts, emails and form submissions with us. Calls may be recorded for quality and training purposes; you will be told at the start of a recorded call.
- Payment information: handled by the crew or payment processor completing your job. We do not store full card numbers on this website.
- Automatic data: IP address, browser and device type, pages viewed, referring pages, and approximate location derived from your IP address, collected through cookies and similar technologies.
How we use information
- To respond to quote requests, schedule and complete pickups, and send service updates by call, text or email
- To route your request to the licensed and insured crew that serves your city
- To improve the website, measure which pages and campaigns bring customers to us, and fix problems
- To send occasional offers or reminders if you have opted in, which you can stop at any time
- To comply with legal obligations, resolve disputes and enforce our Terms of Use
How we share information
Junkonauts connects homeowners and businesses with independent, locally licensed junk removal crews. When you request service, we share the details needed to complete the job (your name, contact information, service address and item description) with the crew assigned to your city. We also share information with service providers that help us operate, such as hosting, analytics, call tracking, scheduling and messaging platforms, under agreements that limit their use of your data to providing services to us.
We may disclose information when required by law, to protect the rights and safety of Junkonauts, our crews or others, or as part of a business transfer such as a merger or sale.
We do not sell your personal information. See the SMS section below for how we handle mobile numbers specifically.
SMS and text messaging terms
By providing your mobile phone number through a form, phone call or other contact with Junkonauts, you agree to receive text messages from Junkonauts, a brand operated by Two Dope Labs Media, LLC. Messages are related to the service you requested: quote confirmations, scheduling and arrival updates, questions about your pickup, follow-ups about a quote, and customer care. We may also send occasional offers or reminders if you have opted in to marketing messages.
- Message frequency varies. Most customers receive a small number of messages tied to a single quote or pickup.
- Message and data rates may apply. Your carrier’s standard rates apply to messages you send and receive.
- Opt out at any time. Reply STOP to any message to stop receiving texts. You will get one final confirmation message and nothing further. You can also email us at hello@junkonauts.com and ask to be removed.
- Need help? Reply HELP to any message or email hello@junkonauts.com.
- Consent is not a condition of purchase. You can get a quote and book a pickup by phone or email without agreeing to receive texts.
Carriers are not liable for delayed or undelivered messages. Supported carriers include major U.S. carriers; availability may vary.
We do not share your mobile phone number or your text messaging opt-in consent with third parties or affiliates for their marketing purposes. Mobile information is used only to deliver the messages described above and to operate the service you requested.
Cookies and analytics
We use cookies and similar technologies for site functionality, analytics (such as Google Analytics) and to understand how visitors find us. You can control cookies through your browser settings. Blocking cookies may affect some site features.
Your choices
- Opt out of texts by replying STOP, or of emails by using the unsubscribe link or emailing us
- Ask what personal information we hold about you, request a correction, or request deletion by emailing hello@junkonauts.com
- Residents of states with consumer privacy laws may have additional rights, including the right to know, delete and opt out of certain data sharing. Contact us and we will honor applicable requests.
Data retention and security
We keep quote and job records for as long as needed to provide service, handle warranty or dispute questions, and meet legal and accounting requirements. We use reasonable administrative and technical safeguards to protect information, but no method of transmission or storage is completely secure.
Children
Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top shows when it was last revised. Continued use of the site after a change means you accept the updated policy.
Contact us
Junkonauts, a brand operated by Two Dope Labs Media, LLC
1580 N Logan St Ste 660, Denver, CO 80203
Email: hello@junkonauts.com