Effective November 11, 2026
These Terms of Use (the “Terms”) govern your use of junkonauts.com (the “Site”) and the quote, scheduling and messaging services offered through it by Junkonauts, a brand operated by Two Dope Labs Media, LLC (“Junkonauts,” “we,” “us” or “our”). By using the Site, requesting a quote or booking a pickup, you agree to these Terms. If you do not agree, please do not use the Site.
What Junkonauts does
Junkonauts is a junk removal booking service. We take your request, confirm the details, and connect you with an independent, locally licensed and insured junk removal crew that serves your city. The crew that arrives at your door performs the work and is responsible for it. Junkonauts is not the hauler of record and does not itself load, transport or dispose of items.
Quotes and pricing
- Quotes given by phone, text, email or on the Site are estimates based on the information and photos you provide.
- The final price is confirmed by the crew on site before anything is loaded. If the volume, weight, access or item type differs from what was described, the crew will give you an updated price and you can accept or decline before work begins.
- If you decline the on-site price, no work is performed and no charge is made unless a trip fee was disclosed to you in advance.
- Payment is due when the job is complete, to the crew or through the payment method they provide.
Scheduling, access and cancellations
- You agree to provide accurate address and access information and to have someone 18 or older present, or to make other arrangements agreed in advance.
- Arrival windows are estimates. Crews will text or call with updates.
- You may cancel or reschedule at no charge with reasonable notice. Same-day cancellations after a crew has been dispatched may incur a trip fee that will be disclosed to you.
Items we do not take
Crews cannot accept hazardous materials, including but not limited to: paint, solvents, fuel, oil, pesticides, asbestos, medical or biological waste, ammunition, propane and other pressurized tanks, and wet or contaminated materials. Refrigerators, freezers and air conditioners are accepted only where the assigned crew can route them for lawful refrigerant recovery. Crews may decline any item they are not permitted or equipped to handle.
Your responsibilities
- Confirm that you own the items or have the right to dispose of them.
- Remove or identify anything you want to keep before the crew arrives. Items loaded at your direction are considered disposed of and cannot be recovered.
- Disclose anything that may affect the job, such as stairs, long carries, locked areas, pets, or items that may contain hazardous materials.
Damage and claims
Crews take care in your home or business. If you believe property was damaged during a pickup, notify the crew before they leave and contact us at the email below within 48 hours with photos. Claims are handled by the crew that performed the work and their insurer. Junkonauts will help you reach them.
Text messaging
If you provide a mobile number, you may receive service-related texts as described in the SMS section of our Privacy Policy. Reply STOP to opt out at any time, or HELP for assistance. Message frequency varies and message and data rates may apply. Consent to texts is not a condition of purchase.
Site use
You agree not to misuse the Site, including by submitting false requests, scraping content, attempting to access systems you are not authorized to use, or interfering with its operation. Content on the Site, including text, graphics, logos and the Junkonauts name, is owned by or licensed to us and may not be copied without permission.
Disclaimers and limitation of liability
The Site and booking service are provided “as is.” To the fullest extent permitted by law, Junkonauts disclaims all warranties, express or implied, and is not liable for indirect, incidental or consequential damages arising from use of the Site or services arranged through it. Our total liability for any claim related to the Site or booking service will not exceed the amount you paid for the job in question. Nothing in these Terms limits liability that cannot be limited under applicable law.
Governing law
These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles. Any dispute will be resolved in the state or federal courts located in Colorado, unless applicable law requires otherwise.
Changes
We may update these Terms from time to time. The effective date above shows the latest revision. Continued use of the Site after a change means you accept the updated Terms.
Contact
Junkonauts, a brand operated by Two Dope Labs Media, LLC
1580 N Logan St Ste 660, Denver, CO 80203
Email: hello@junkonauts.com